General
Yes. First of all, most of our products are made by hand. It is completely emission-free production.
We produce using natural yarns that are quickly biodegradable.
Most of our products are made to order, thus avoiding overproduction of unnecessary clothes.
Of course. You can contact us by phone (Monday – Friday 9am – 4pm at +48 600 434 495), email shop@luckyhandmade.eu or on Instagram @luckyhandmadedesign.
Orders
Realization time is listed next to each product. If we have the product in stock, it is usually shipped within 24 hours of receipt of the order.
Most custom-made sweaters, on the other hand, are made in 7 to 14 working days. If you can not or do not want to wait contact us, we always have sweaters available in stock.
We are happy to help. From Monday to Friday you can contact us by phone (at +48 600 434 495), email shop@luckyhandmade.eu or on instagram @luckyhandmadedesign.
Yes, contact us within 24 hours of placing your order.
Returns
Yes, of course. Products ordered online can be returned within 14 days of receiving the order.
Please attach the return form available here to the return.
Please send returns to
Luckyhandmade
Paprotnia 38
95-060 Brzeziny, Poland
Products made to order or altered according to customer needs are not eligible for returns.
Payment
We currently offer PayU, traditional transfer and collect on delivery payments.
Yes, of course. We have a DPD cash on delivery payment option available.
Delivery
Current delivery prices in Poland:
- DPD courier – 15zł
- DPD collect on delivery courier – 20zł
- InPost parcel machines – 15zł
Delivery prices in EU countries can be seen after entering the delivery address when placing an order.
We currently offer delivery by DPD courier or Inpost parcel service.
Currently the store supports shipping to EU countries (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden). If you want to order a sweater with shipping to another country write to us at shop@luckyhandmade.eu..
Yes, you are welcome to visit our studio by appointment over the phone at +48 600 434 495.
You will be notified of the shipment of your order in an email with a link to track your order.
Clothing
We will be very pleased to advise you. You can contact us Monday through Friday from 9 a.m. to 4 p.m. by calling +48 600 434 495 or writing to us at shop@luckyhandmade.eu. You can also order yarn samples if you are having troubles with making a final decision.
Of course. Free of charge, we can change the width and length of the sweater and adjust the dimensions of the sleeves. Personalized products are not returnable.
We also offer a “Custom Order” service, so you can design your dream sweater with us. For more information, see https://luckyhandmade.eu/zamowienia-indywidualne/
We work with natural yarns. We offer wool with alpaca, fine kid mohair with silk, merino wool and merino wool with cashmere. You can read more about the properties and types of wool HERE.
For us, it is very important to take care of wool products, so that the clothes serve us longer and reduce cost per wear. You can read more about wool care HERE. Wool care products can be found here.
Knitting kits
Yes. The kit includes the appropriate amount of yarn, wires (optional), knitting needle and pattern. You just need scissors to cut the threads in the finished sweater.
The formula is written out so that a beginner can handle it. In addition, after your purchase, we will give you access to online consultation through the Zoom platform. During the consultation, we will go step by step by discussing the pattern and practicing making eyelets. You can also contact us on Instagram @luckyhandmadedesign.
Yes, the patterns have been laid out so that a person starting out with knitting can manage.
No, the knittin needles are optional. If you already have knitting needles of the required thickness, do not buy additional ones.
Collaboration
We are very pleased that you are considering working with us. Contact us via shop@luckyhandmade.eu
If you are interested in cooperation, please contact us via shop@luckyhandmade.eu.
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